Delicious Customer Service
Thank you for stopping by! After careful consideration, we have decided to offer free overnight shipping throughout the Continental United States to significantly reduce the use of packaging such as styrofoam, dry ice packs, coolers, etc. and still maintain the ability to offer strictly preservative free, fresh-baked New York City bagels.
Important: This means orders may not ship the same day they're ordered:
- If you place an order before 1PM EST on Monday, Tuesday, Wednesday, or Thursday it will ship out the same day.
- These orders will then arrive via FedEx Overnight service by 2PM the following day, though most orders should arrive by 12 noon.
- If you order after 1PM on Thursday, or anytime on Friday, Saturday or Sunday, your order will ship the following Monday and arrive to you on Tuesday.
Weekend delivery is not possible at this time though we hope to offer this in the future.
New Yorker Bagels - Online Ordering FAQ
Where do you ship?
We currently ship to the Continental United States only. We are unable to ship to military or PO boxes, or to Alaska, Hawaii, Puerto Rico or anywhere outside the USA.
What shipping method do you use?
Most orders are sent FedEx Standard Overnight. Orders shipping to locations close to our bakery may ship via FedEx Ground service, but overnight delivery is still guaranteed in these cases.
When will my order arrive?
Most shipments will arrive to you by 12 noon although up to 3PM is possible, especially for rural locations. We cannot guarantee or control any specific arrival time.
How long will my bagels stay fresh? How should I store them?
These are fresh-baked bakery products with no preservatives of any kind. With our free overnight shipping, your bagels will remain fresh and delicious for 24 hours after delivery, so can be ordered for breakfast or lunch on the day after arrival.
Any bagels not consumed within 24 hours should be kept frozen. New Yorker Bagels' bagels freeze and thaw wonderfully - and can be thawed either by sitting out or using a microwave on low power or defrost setting.
How is my order packed?
All orders are currently shipped in 3 sleeves of 5 bagels each. Therefore, any single order may consist of up to 3 bagel flavors. We are pleased to offer 4 curated bagel packages, or you can create your own box by ordering The Custom Line. With this option, you can select up to 3 flavors of your choice.
Our sleeves are then packed in a white "New Yorker Bagels" branded box, so are ideal for gift giving or company breakfast meetings!
What are the ingredients in your bagels? Are they Kosher?
All of our ingredients and Nutritional Information is available online - we have nothing to hide! All of our ingredients and baking procedures adhere to the strict Star-K Kosher certification. (verify using this link)
Do you products contain nuts? What about other allergens?
New Yorker Bagels Bakery is not a certified nut free environment, although none of our bagels contain nuts. Residual nut contamination from our ingredient suppliers, however, is a possibility.
The only known allergens that are present in our products are wheat, soy and sesame. All of our bagels contain wheat and soy. Only Egg flavor bagels contain egg.
Hey - Where are the Salt and Onion bagels?
After quite a bit of testing, we have found that these bagel flavors do not stand up to the shipping and delivery process due to their inherent moisture content. Since we'll never compromise on quality, these flavors are not available for online ordering at this time.
Do you offer returns or exchanges?
When you place an order on this website you are ordering fresh-baked, perishable goods. Orders cannot be returned or refunded. New Yorker Bagels Inc. is not responsible for any missing or stolen packages, incorrect addresses, Federal Express delivery issues, or failure to receive or accept your delivery.
Because we offer free overnight shipping at our expense, RE-SHIPMENT, RE-DELIVERY, STORE CREDIT OR ANY REFUND IS NOT AVAILABLE.
Do you ship online to wholesale accounts such as cafes and shops?
Such an option is coming to select areas in the USA (excluding the New York City area). Please contact us for more information.
Please also review our Terms of Service.